Virtual Keypad Setup

Add a User to Virtual Keypad

Dealer Admin Instructions

To add an app user, complete the following steps:

1. Go to Customers.

2. Click the customer’s name.

3. In the App Users section, select the Add icon.

4. Enter the user’s email address and their first and last name.

5. Select an authority level:

   • To allow the user to manage multiple systems, set the user’s authority level to Administrator.

   • To allow the user to manage a single system, set the user’s authority level to Standard.

6. If you want to email the user video clips, select Email Video Clips.

7. Select the systems and permissions that you want the user to have authority to access.

8. Click Save.

After you add an app user in Dealer Admin, the user is sent a welcome email with a link to finish setting up their account by creating a password.

Enable Video Access to Technicians and Dealers

In Virtual Keypad, end users can choose to allow video access to technicians and dealers. When video access is enabled, all Administrator level app users receive a notification email. To enable video access, follow the steps below:

Note: All cameras brought online are immediately granted access to the video feed for 12 hours.

1. Navigate to Virtual Keypad.

2. Go to Settings and select Video. Then, select Privacy.

3. Enable Allow Video Access Any Time to grant technicians and dealers unlimited access to the video feed. If Allow Video Access Any Time is disabled, you can select Grant Temporary Access to allow technicians and dealers access to video for 12 hours. Access can be revoked instantly by selecting Revoke Access or disabling All Video Access Any Time.

Enable Push Notifications

Subscribe to push notifications on your device for online, offline, and defined Dealer Admin detection regions and lines.

Ensure detection regions or lines are configured in Dealer Admin before enabling push notifications in Virtual Keypad. Refer to Add a Region and Add a Line in Add and Edit Cameras for instructions on how to configure detection regions and lines for cameras.

Virtual Keypad Instructions

1. Open Virtual Keypad and navigate to Settings.

2. Select the Push Notifications toggle. Then, select the Cameras toggle.

3. Select the toggle for camera detections you want to be notified for. Options include Person, Animal, Vehicle, Online, Offline. Users receive a push notification any time the camera is set to detect, as defined in Dealer Admin.

Note: If detection regions or lines are not defined in Dealer Admin, only the Online and Offline toggles are available in Virtual Keypad.

Viewing Video

Video Page Customization

Reorder Icon
Use this icon to reorder the camera feeds to display in any order.

Calendar Icon
Use this icon to filter to a specific time and view the camera feed for all cameras at that time.

Camera Views

Single Camera View
Select a camera from the Video Page to see live video and video clips from a single camera. In this section, the user can view live feeds, view event lists of a selected camera, download clips, and filter to a specific time or event type.

List View
Use this view to see live video clips from multiple cameras in a list format. Scroll down to see more cameras.

Grid View
Use this view to see live video clips from multiple cameras in a grid format. Scroll down to see more cameras.

Downloading Video

To download a video clip, open the video and select the Download icon.

View Video Events

There are two different types of video events in Virtual Keypad:

• Standard Detection Region or Line: These video events record a clip every time a person enters the detection region or line and populates it in Events on Virtual Keypad.

• Alarm Zone Detection Region or Line: When a system is armed and goes into alarm, a clip is recorded and populates in Events. If the system is unarmed and a person, vehicle, or animal enters the detection region or line, no event is recorded.

Standard Detection Region or Line Video Events

Ensure detection regions or lines are configured in Dealer Admin before viewing events in Virtual Keypad. Refer to Add a Region and Add a Line in Add and Edit Cameras for instructions on how to configure detection regions and lines for cameras.

Virtual Keypad Instructions

Every time a person, vehicle, or animal enters the detection region or line, the camera records the clip and populates in Events.

Alarm Zone Detection Video Events

Ensure detection regions or lines are configured in Dealer Admin before viewing alarm zone detection events in Virtual Keypad. Refer to Create a Camera Alarm Zone in Add and Edit Cameras for instructions on how to configure options for camera alarm zones.

Note: If any detection region on the camera is set as an Alarm Zone, all detections for that camera only record events when the zone is active. Virtual Keypad users only receive event recordings when the zone is active.

Virtual Keypad Instructions

If a person, vehicle, or animal enters the alarm zone detection region when the system is armed, the system goes into alarm and the camera records the clip and populates in Events. The user receives a verification notification if they have Alarms set as a push notification. If a person, vehicle, or animal enters the alarm zone detection region or line while the system is unarmed, no event is recorded.

Triggered Video Actions

Virtual Keypad Instructions

1. Select the More icon and choose Actions.

2. Select Video.

3. Select the Edit icon, then select Add.

4. Give the action a Name.

5. Select Event Type. Choose one of the following event types:

   • Alarm, Armed

   • Disarmed

   • Door Propped

   • Zone Bypass

   • Access Granted

   • Access Denied.

6. For arming and disarming events, select Area and choose an area. For access events, select Door and choose a door.

7. Select Camera and choose a camera.

8. Select Save.

Note: The triggered video action appears in Events when it is finished recording.