Enable Video Access to Technicians and Dealers

Note: All cameras brought online are immediately granted access to the video feed for 12 hours.

In Virtual Keypad, users can choose to allow video access to technicians and dealers. When video access is enabled, all Administrator level app users receive a notification email. To enable video access, follow the steps below:

1. Go to Virtual Keypad app or browser, then enter your user code.

2. Go to Settings > Video > Privacy.

3. Toggle Allow Video Access Any Time ON to grant technicians and dealers unlimited access to the video feed. If Allow Video Access Any Time is toggled OFF, you can enable Grant Temporary Access to allow technicians and dealers access to video for 12 hours. Access can be revoked instantly by selecting Revoke Access or disabling All Video Access Any Time.